Cleopatra Hair Extensions Australian Based Supplier
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FAQ
FAQ:
Q. Are your Hair Extensions made from 100% Human Hair?
A. Yes! All of the hair we supply is 100% Human Hair. We guarantee that none of our hair extensions contain any synthetic, or animal hair blend. We only supply the best quality that we can possibly find.
Q. How many Easy Loops/I-Tipps will I need?
A. To do a complete full head most people will use approx 150-200 strands. if you have fine hair you may only need 100-150. A "half head" is generally considered to be 100 strands. 50 Strands is normally recommended to give some highlights.
Q. Will Easy Loops & I-Tipps cause damage to my natural hair?
A. While we have not seen damage caused by Easy Loops or I-Tipps we must point out that it is possible. Extra care needs to be taken when you have any type of bonded hair extensions and this includes glue in or beaded hair extensions. We recommend brushing your hair with a "Loop" brush which is especially made for hair extensions. It is also best to hold you hair at the nape of your neck and brush or comb very slowly from the bottom to the top, working out any tangles as you go. This prevents pulling on the bonds which can cause extensions to slide. Also it is a good idea to get into the habit of running your fingers up through your hair around the bond area to work out any tangles. Simply done when watching television!
Q. What is the difference between Easy Loops and I-Tipps?
A. The only difference between Easy Loops and I-Tipps is the application method. The hair is the same, and once in they look exactly the same. To find out more about the difference between Easy Loops and I-Tipps please visit the How to Guides page which explains both methods in more detail.
Q. How do I care for my Hair Extensions?
A. We recommend washing your hair with good salon quality shampoo and conditioner to ensure the extensions are given back moisture to keep them soft and manageable. We will soon be releasing our own range of Hair Care Products specially formulated for the care of Hair Extensions. Please avoid any type of hair products that contain silicone as they are not recommended for hair extensions as they can make them slide. Brush hair thoroughly and gently from the bottom to the top. Do not comb your hair from the scalp down as it may pull too heavily on the bead. When sleeping we suggest tying your hair back or braiding it to prevent pulling and tangling. For Clip In Extensions please also ensure to comb from the bottom up. Do not pull.
Q. How long will my Easy Loops/I-Tipps last?
A. Most people tend to get 2-3 months of wear from Easy Loops/I-Tipps before they will have to be removed. A lot also depends on how quickly your natural grows. As your hair grows the extensions move down and away from your scalp and therefore become harder to care for and will need removing. How long your hair extensions last will obviously depend on how well you care for them. Hair extensions need to be cared for very gently, and the correct products used on them. Excessive use of hair straighteners and hair dryers will dry the hair out very quickly and therefore if you use these items on a continual basis your hair extensions will not last as long as they would if you did not use these items.
We will not guarantee you how long your hair extensions will last because we have no way of knowing how they are cared for once purchased. Refunds will not be given once the hair has been applied.
Q. How long will my Clip In Extensions last?
A. If taken care of properly your Clip In Extensions will last a very very long time. With Clip In Extensions you have the flexiblity of wearing them when you wish to wear them. If you feel like having long hair they can be clipped in in a matter of minutes. However if you do not feel like wearing them you don't!
Q. Can I colour my Hair Extensions?
A. We DO NOT recommend colouring hair extensions as they have already been through extensive chemical processing and to do so may cause damage. If you do choose to colour your hair extensions we suggest taking them to a salon and only using a semi colour on them. We take absolutely NO responsibilty for any damage caused by dying the hair extensions even if done professionally. We suggest you choose the colour that is closest to your natural hair so that the hair extensions "blend" with your natural hair colour. Refunds will not be offered for damage caused by colouring.
Q. Can I style my Hair Extensions in any way I wish?
A. Yes. All of our hair extensions are 100% human hair with no synthetic in them at all. This means you can safely use your hair straightener, curler, or hair dryer on them. Please note that excessive use of heat on the hair extensions can dry them out just like your own hair. It is essential that you use a good thermal heat protectant spray on hair extensions before using heat.
Q. Can I reuse my Easy Loops/I-Tipp Hair Extensions?
A. If you purchase I-Tipps these can easily be reused if you have taken good care of them. All you need to do is purchase more micro beads and put them back in just like your first application. Sometimes after wear and shampooing etc the keratin bond at the tip of the hair extension strand my disolve or break down. In these cases before you can re-use the strands you may have to rebond them using Keratin glue and re-roll the tipps to enable them to be re-used.
If you purchased Easy Loops some of them may be re-used but it can be difficult. You will need to save the white plastic loops from your first application. Once the hair extensions have been removed you will need to push all the white plastic loops back up through the micro bead and then reapply. We also sell Loop Tools which can also be used to reapply Easy Loops. Please note that like all metal objects once the beads have been closed and reopened they have been weakend, and may break, and may also not grip as well the second time around.
Q. Do you mix and match colours in your Clip In Sets?
A. No. We get our Clip In Sets from our manufacturer already prepackaged in sets of 10 or 11 wefts per pack. We can not supply 5 wefts of one colour and 6 of another. All 10 or 11 pieces in each pack will be of the same colour.
Q. Can I purchase more than one colour when I purchase 100 or more Easy Loops or I-Tipps?
A. You can mix and match colours as long as they are in multiples of 50 strands. The extensions come already prepacked in lots of 50 strands per pack, so if you purchase 100 strands you can choose two colour, if you purchase 150 strands you can have 3 colours etc etc. You can not purchase 20 strands of one colour and 30 of another.
Q. Can I exchange my Hair Extensions if they are the wrong colour?
A. Sorry...as Hair Extensions are classed as a "human product" Health Department regulations restrict us from accepting returns of hair extensions. If you are unsure of colour please request samples which we are more than happy to send out before purchase to ensure you choose the right colour.
IMPORTANT.....RETURNS & EXCHANGES
We will not accept unauthorized returns of Hair Extensions. If you receive your purchase and are in any way unhappy with it please contact us. Please also note...once the hair has been removed from its original packaging we are unable to accept a return.
If you have been authorized to return a product it MUST be returned in it's original packaging and in the same brand new condition in which you received it. If an item is returned and we deem that it has not been returned to us in the original brand new condition in which it was sent then the item will be returned to you at your cost and no refund issued.
If you have purchased Clip In Extensions please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we can not accept a return. If hair has been cut or coloured/altered in any way returns can not and will not be accepted under any circumstances. We offer no warranty or guarantee on hair that has been coloured. Do so at your own risk.
If a clip is loose these can easily be restitched back on using normal needle and thread. If clip is broken we will happily send you a replacement clip so that you can sew it back on. We will even include a few spares for you. Clips can and do break/come loose etc and as such we will replace the clip, but not the entire hair extension set. Clips are considered a consumable part of the hair extensions.
If you have purchased Easy Loops/I-Tipps please inspect the hair BEFORE removing the bindings. Once the bindings have been removed we can not accept a return. We suggest combing through the extensions prior to removing the bindings because once removed we will not exchange or return. Some malting of hair is normal. It is impossible for each and every strand of hair to be bound in the keratin glue. When first combed through you should expect to see some hair come out. This will settle however and is quite normal.
Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use.
If we are refunding your purchase for any reason only a refund of the purchase price will be issued. Postage costs are non-refundable.
Return postage is at the expense of the purchaser. We will not cover return postage costs and parcels marked "Return To Sender" will be refused.