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  • support: 03 6340 1223 or 0419 534 138
  • Monday to Friday: 10:00am - 5:00pm

SHIPPING INFORMATION

We know when you make the decision to order you want your new Hair Extensions FAST!

Order before 4.00pm Monday - Friday for same day dispatch.
We do not post out on weekends, or public holidays.

AUSTRALIAN CUSTOMERS

We send all our parcels using Australia Posts - Express e-Parcel Service. We do not offer Regular Post as parcels take too long to arrive.
This is a courier delivered, fully trackable service and a signature is required on delivery. If you are not at home when delivery is attempted, your postie will leave a card advising you to collect your parcel at your local post office. If you are expecting a parcel, and have not received a card please check with your local post office first before contacting us, as it may be there waiting for you

When will I receive my parcel?
Most Metro Areas will receive their parcel within approx 1-2 working days (not applicable to most of Western Australia & Far North Queensland)
Rural/Remote Areas and Metro areas not within an overnight delivery zone will receive their parcel within approx 2-3 working days

Check the Australia Post site to see if you qualify for overnight delivery. AUSTRALIA POST WEBSITE

We will post to PO Boxes however you must also supply your full street address in the "Billing" section of the checkout. Put your PO Box delivery details in the "Shipping" section of the checkout.

Once an item is delivered it is registered as delivered on the Australia Post website. Once Australia Post update their information to delivered, we will under NO circumstances resend a parcel. If a parcel goes missing after it is shown as delivered by Australia Post you will have to lodge an investigation at your local post office or Australia Post. We will not be held liable for any missing parcel shown as delivered by Australia Post.

NB. It is the customers responsibility to ensure that all contact and postal details are correct on your order (including spelling). If an item is returned to us due to incorrect contact/postal details then we will request that postage is repaid to enable your parcel to be resent. If incorrect details are supplied and we have already sent your parcel and it goes missing we will not offer a refund. Keep in mind that we send all parcels the same day so please, double check all details carefully and contact us as soon as possible if you find a mistake. Once your parcel has been posted we can not correct any details.

INTERNATIONAL CUSTOMERS

Worldwide with Online Tracking and Signature Delivery

When will I receive my parcel?
Delivery Time: 10-14 business days $25.00 (AU$) flat rate no matter what you buy.  Trackable on www.usps.com

Please allow 24-48 hours to receive your tracking number via email.
International Orders can take up to 48 hours for us to dispatch, and delivery times are given based on the dispatch date, not the order date.

We do accept exchanges from International Customers, however all shipping costs involved in the return process (both ways) will be the responsibility of the buyer.

Once an item is delivered it is registered as delivered on the Postal website. Once the Postal Service update their information to delivered, we will under NO circumstances resend a parcel. If a parcel goes missing after it is shown as delivered by your Postal Service you will have to lodge an investigation at your local Post Office.  We will not be held liable for any missing parcel shown as delivered by your local Postal Service.

NB. It is the customers responsibility to ensure that all contact and postal details are correct on the order (including spelling). If an item is returned to us due to incorrect contact/postal details then we will request that postage is repaid to enable your parcel to be resent. If incorrect details are supplied and we have already sent your parcel and it goes missing we will not offer a refund. Keep in mind that we send all parcels the same day so please, double check all details carefully and contact us as soon as possible if you find a mistake. Once your parcel has been posted we can not correct any details.

Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
* Please note that delays with your parcel may occur once the parcel reaches customs in your country. These delays are out of our control.